Refund Policy

Last updated: 19 July 2026

Overview

Epilepsy Mate subscriptions are sold through the Apple App Store and Google Play on mobile, and through our merchant of record Paddle on the web. How a refund is handled depends on where you purchased your subscription.

Free trial

New subscriptions start with a 7-day free trial. If you cancel before the trial ends, you are not charged at all. We recommend using the trial to decide whether Epilepsy Mate is right for you.

Web purchases (Paddle)

Purchases made on our website are processed by Paddle.com, acting as merchant of record. If you are not satisfied, you can request a full refund within 14 days of the initial purchase or of a renewal. Contact us at the email below or Paddle directly (paddle.net); approved refunds are returned to the original payment method, usually within 5–10 business days.

App Store purchases

Purchases made on iPhone, iPad or Apple Watch are billed by Apple. Refunds for these purchases are decided by Apple: request one at reportaproblem.apple.com with the Apple account you used to buy. We cannot issue App Store refunds ourselves, but contact us if you need help with the process.

Google Play purchases

Purchases made on Android are billed by Google Play. Request a refund from your Google Play order history, or contact us and we will help. Google normally handles recent purchases directly; for older ones we review your request ourselves.

Cancelling your subscription

Cancelling stops future renewals but does not automatically trigger a refund: you keep full access until the end of the period you already paid for. Outside the windows above we do not refund partly used periods, except where the law requires it.

Your statutory rights

Nothing in this policy limits your statutory consumer rights, including any withdrawal or cancellation rights that apply in your country (for example in the European Union).

How to request a refund

Email us at support@epilepsymate.com from the address linked to your account, with the purchase date and the platform you bought on (web, App Store or Google Play). We reply to every refund request within a few business days.